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StR
Junior Member
114 Posts |
 Posted - 01/20/2004 : 16:22:33
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preacher: Yep, that's exactly what I stated in my posting.
In my case, I see both hardware problem and software-related wakeup.
Both can be reproduced independently.
Just for clarity: I am referring only to waking up from the "stand by" mode. I am not using hibernation, so cannot comment on that.
PS.
If somebody will disable all the services that are waking up their laptops, I'd be interested hearing their feedback. |
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NigelS
Senior Member Member
Canada
1339 Posts |
Posted - 01/20/2004 : 19:55:48
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I have found a link to a year-old discussion about wake-from-standby problems. I realise the P1000 & P2000 Tranmeta Crusoe systems aren't at all the same as P5, but the discussion may interest you all >>> the thread is about how Windows' OS will restlessly 'access' a series of operations to a schedule. We noticed it when the noisy Toshiba hard drive would not spin down for long no matter how little the computer was in use. The wake-from-sleep issue appears at the end.
http://www.leog.net/fujp_forum/topic.asp?ARCHIVE=true&TOPIC_ID=1723&whichpage=1&SearchTerms=.exe |
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lnickens
Starting Member
8 Posts |
Posted - 01/20/2004 : 21:41:01
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Hi everyone,
NigelS:, you rule!
Thanks for pointing me to this thread! I'm looking at some of the utilities on the Sysinternals site: http://www.sysinternals.com/ntw2k/utilities.shtml
I'm going to give Filemon a try; i.e., I'll leave it running when I close the lid. Hopefully when the system wakes up it will record the rogue process that keeps waking it up.
Process Explorer looks interesting, also.
I've been beating my head against a rock trying to figure out which service or application is waking up my computer. Whenever I think I'm close, I see that blue light and I'm back to the drawing board.
It even wakes up when I close the lid and suspend from a totally logged off state. In other words, I totally log off and then close the lid. A few minutes later, its up again. So its got to be a system level process that may or may not have anything to do with the network.
Regards, Louis
Fujitsu P5020D
Windows XP Pro / 80GB / 512MB Ram |
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lnickens
Starting Member
8 Posts |
Posted - 01/27/2004 : 20:17:13
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Problem fixed.
I re-imaged the drive from the Fujitsu DVD, and problem remained, which more or less ruled out a software problem. So, Fujitsu gave me the option to either send it in to them or take it to local shop for a warranty repair. I called my local shop, which is Global, here in San Jose. The guy there, Eric, said it was the hinge. Because he knows where the switch is located inside the hinge, he could squeeze the case in the just right way and make it come on with the lid closed. Thus, the lid-switch in the hinge was randomly closing and randomly turning the system on, even from Hibernate. Eric only needed a night to fix it and now 24 hours later I've got my P back and the problem is gone. What a relief!
To everyone here in the forum, thanks for the great input.
Overall, I must say that I'm quite pleased with the quality of the tier 2 phone support from Fujitsu. Not only did I never have to wait to reach a technician, they called me every day until the problem was fixed! No offense to anybody else, but in my wildest dreams I couldn't imagine that level of dedicated phone support.
Likewise, I'm grateful for Global's fast, accurate diagnosis and rapid turnaround.
Regards,
Louis
Fujitsu P5020D
Windows XP Pro / 80GB / 512MB Ram |
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NigelS
Senior Member Member
Canada
1339 Posts |
Posted - 01/28/2004 : 14:09:47
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| Whew! Thanks for posting your results! So interesting how many theoretical turns a problem like that can take and ESPecially interesting that Global (aka: LAPTOPSINC) could provide such remarkable service - really commendable. Congrats. - NS |
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claykin
Junior Member
219 Posts |
Posted - 02/19/2004 : 10:50:15
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| Glad to hear that you got your machine fixed, however I don't understand how a misadjusted switch can wake the machine from hibernate. On every notebook I've used to wake from Hibernate you have to open the lid and press the power button.. Does the P5000D not require you press the power button? |
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TPadden
New Member
USA
68 Posts |
Posted - 02/19/2004 : 11:42:05
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Right- the power button is disabled with the lid closed and the P wakes up from hibernate or sleep when the lid is opened. So the power button is only used with the lid opened; it isn't used whan opening or closing the lid.
Tom
Gainesville, Mo. |
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NigelS
Senior Member Member
Canada
1339 Posts |
Posted - 02/19/2004 : 13:13:17
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| It has been a long time since I enabled 'hibernate' on my P, so I don't recall what settings or options are offered. I do remember there were some. In any case my P automatically 'wakes' from hibernation upon opening the lid unless I've unplugged both the powercord and the battery (and then, of course, re-attached a power source). In that instance the little micro-switch activated by the lid is useless, and I then need to use the actual power button. So it is logical that the lid-hinge misalignment could cause trouble even for hibernation mode. |
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lnickens
Starting Member
8 Posts |
Posted - 02/19/2004 : 14:13:20
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Hi everyone,
Just an update. The problem has not returned at all, so it was definitely the switch/hinge assembly. It couldn't have been the power switch, because my P only turned on when the computer was in suspend or hibernate, and never when the computer was shut down. Besides that, I disabled every unnecessary windows service, and eventually even reinstalled the OS, and the problem never went away. It was hair trigger switch that would close at even the slightest vibrations. But at Laptops Inc, Eric knew exactly how to squeeze the case (gasp) with the lid closed and make the switch close, thus awakening the unit from suspend or hibernate. So he proved that it was the switch by making it repeatable. After he replaced the hinge and internal switch, he was unable to make it come on by squeezing the case (gasp again). Now everything is normal, and it hasn't happened again, even once. I'm quite happy with my P5020D now.
Regards,
Louis
Fujitsu P5020D
Windows XP Pro / 80GB / 512MB Ram |
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claykin
Junior Member
219 Posts |
Posted - 04/01/2004 : 02:40:55
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I've experienced a problem with my P5020D powering up by itself while in the storage bag. I normally have the lid set to STANDBY when closed, but today changed it to DO NOTHING. Before chaning the setting, I found the notebook wake up twice from HIBERNATE. Not STANDBY, but HIBERNATE. Hmmmm. So far it has not done it since switching the lid setting to DO NOTHING. I now enter HIBERNATE by using the power button then clsoe the lid. THe button is non-op when the lid is closed, even if I fiddle with the lid and hinges.
I read through this thread and tried to check my lid switch to see if its acting up. I've twisted, flexed, etc. and cannot get the switch to false alarm. I dunno what the issue is. I'm waiting to hear back from Fujitsu's level 2 support. |
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zippy
Junior Member
238 Posts |
Posted - 04/01/2004 : 10:44:12
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I've had this problem with notebooks in the past. My hypothesis with those notebooks was that the machine had suspended when I closed it, and then after some time (the time set in the Power control panel) it switched from suspend to hibernate.
In switching from suspend to hibernate, the machine has to wake up and then perform a sequence of functions successfully.
My hypothesis is that my machine was failing one or more of these hibernation steps, and was then stopping where it was, still awake.
--Pat |
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claykin
Junior Member
219 Posts |
Posted - 04/01/2004 : 10:54:38
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Zippy
What you state does not appear to be my issue. I am successfully entering hibernate and the machine is powering off (secondary LCD is off).
It must be the lid switch activating somehow and powering the machine back up. I just cannot reproduce it by playing with the housing and twisting the case..... |
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jafar
New Member
USA
68 Posts |
Posted - 04/01/2004 : 12:25:56
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I'm having the same problem where it does wake up from Hibernate for no reason. I did see that I was having a couple of errors in the event viewer but why it wakes up from complete sleep I have no idea. It scared me because I once took the notebook out of my bag and it was awake, and really warm. But the LCD just wouldn't come to life. I had to hold the power button down to turn it off.
Jafar |
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zippy
Junior Member
238 Posts |
Posted - 04/01/2004 : 14:59:53
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A machine can wake up from hibernate again when it thinks the battery is near zero. Additionally, a machine may be able to wake up from hibernate on a network event. Finally, a machine can wake up from hibernate on lid open.
So if your machine is in hibernate and is waking up when it shouldn't, either the OS is incorrectly detecting one of these events, or the hardware is incorrectly signalling one of these.
--Pat |
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claykin
Junior Member
219 Posts |
Posted - 04/01/2004 : 18:13:27
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Thanks for the info Zippy.
Why would a PC wake from hibernate if it detects low battery? In hibernate there's no risk of losing data if the batteries are dead. I guess I should not confuse common sense with what happens in the real world.
I totally understand about network events waking the PC, but I have wake on LAN off in Win XP and in BIOS.
Do network events include Wifi events? I don't see a way to disable wake from LAN on the Atheros adapter (unless I switch off the Wifi manually using the mechanical switch). |
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zippy
Junior Member
238 Posts |
Posted - 04/03/2004 : 02:16:44
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Sorry, I believe you are correct. Hibernate is the same as shut down. The computer should not wake from hibernate on a low battery event.
--Pat |
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jafar
New Member
USA
68 Posts |
Posted - 04/08/2004 : 03:09:39
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Hey Guys,
I think this whole waking up from sleep is as previously stated, both a software and hardware problem. I noticed that I had something that was scheduled to do an update at certain times of the day, and that would bring the PC out of hibernate (not Stand By). Disabled the software and that stopped the randomness of the wake up. But when I have my notebook sitting in my car and I drive down the freeway, the vibration from the road shakes the pc enough to wake it up. I tested out my computer by pressing on the hinges and it woke up from hibernate and I can replicate that problem over and over.
A couple of months ago, I sent in my P5010 to Fujitsu to have the hinges replaced as it had become very loose that the screen would fall flat on it's back even if no one was touching the laptop. Before that, I never had any waking up problems, after they replaced the hinges, I guess they must have screwed up on the switch because now it wakes up. So I'll be sending the unit to Fujitsu again to see if they can fix the problem and I'll report back.
Jafar |
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rothe
Starting Member
USA
16 Posts |
Posted - 02/10/2005 : 14:52:29
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I'm resurrecting an old thread, I know, but I just started running into the same problem. One workaround that I think I found is that my system doesn't seem to start up on its own if I uninstall and then reinstall the battery prior to putting the system in its case. The system will not even power up when you open the lid after having done this.
Once you've power-cycled the system with the battery in place, the lid-switch functionality is restored and the in-case boots start occurring again.
Jim Rothe
Fujitsu P5020D
http://www.jimrothe.com/ |
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David Lechner
Starting Member
USA
2 Posts |
Posted - 02/11/2005 : 16:59:05
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HAD THE SAME HARDWARE PROBLEM.
Mine was repaired under warranty... sure do hope that they increae the size of the switch on the next model.
wr/ Dave Lechner.
David L. |
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rothe
Starting Member
USA
16 Posts |
Posted - 06/22/2005 : 12:45:03
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Again!
I had this problem repaired once, just out of warranty. Fortunately, I had used a credit card that has an extended warranty associated with it, so I've since been reimbursed for the repair. I was still out on shipping costs, both ways.
Then the lid switch failed again. Portable One warranted their repair, but again, I was still out shipping costs, this time only one way.
Now, the lid switch has failed again, only three months after the prior repair! This is getting on my nerves, and making me think that I should have ordered the Panasonic W2 that I had wanted in the first place. (They were out of stock at the time, so my P5020D was my second choice.)
We'll see how Portable One wants to remedy this situation. I'm not happy.
Jim Rothe
Fujitsu P5020D
http://www.jimrothe.com/ |
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TimFZ
Starting Member
Canada
22 Posts |
Posted - 07/11/2005 : 14:07:20
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About 6 months ago my P5020D hinge switch stopped setting the laptop to standby when I shut the lid. I set the software so that I have to press the power button and choose how I want the computer to turn off.
How do I get this hinge switch fixed? My laptop is no longer under warranty. How expensive is it to replace? I have gotten used to turning it to standby manually with the pwer button and a click so it is not critical for me- but it would be nice to have again. Who would do this work- I live in Vancouver, Canada but bought the P5020 from Global in Feb 2004.
Thanks for info,
Tim |
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rothe
Starting Member
USA
16 Posts |
Posted - 07/11/2005 : 14:50:29
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This is exactly what happened to me. When my lid switch first started going bad, in early January, I put off the repair for a while. When it finally stopped functioning altogether, I was on a business trip and couldn't spare the system. I called Portable One when I returned, by which time it was just a few weeks out of warranty. (I bought mine in Feb 04, as well.)
That wasn't such a problem, as I had used a credit card that had an extended warranty on it. My $104 (US) service charge was reimbursed by the credit card company with just a minimum of paperwork, but the shipping charges were not -- about $40 each way for two-day-air w/ insurance.
When the lid switch failed again just a few weeks later, Portable One properly warranted their work and the part. Of course, I still had to ship the unit out, and I make a point of swapping in the original, freshly-formatted hard drive in place of the 60 gig unit that I upgraded to, so this second repair cost me another $40 and some time. Plus I'm without my laptop for a few days while these repairs are being made.
The second repair lasted about two months. When the lid switch went out a third time, I posted the rant that you may have seen above. At this point, I'm not going to bother to have this repaired again, as I've become convinced that this is a design flaw that service departments are unable to remedy with a new, still-flawed-in-design, part.
My recommendation is to forget about it. If you don't have any kind of an extended warranty on your Lifebook, then it's not worth gambling your money and downtime on a repair that is historically so troublesome.
Jim Rothe
Fujitsu P5020D
http://www.jimrothe.com/ |
Edited by - rothe on 07/11/2005 14:59:05 |
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